Privacy Policy — apk8

1. Introduction

Welcome to apk8, Bangladesh's trusted online gaming destination. This Privacy Policy explains in plain language how apk8 collects, uses, stores, and protects information about you when you access or use our website, mobile application, and related services (collectively referred to as the "Platform").

By registering an account with apk8 or continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

This policy applies to all users of apk8 who access the Platform from Bangladesh or any other jurisdiction. We are committed to protecting your privacy and handling your personal data with full transparency, integrity, and responsibility.

2. Information We Collect

apk8 collects two broad categories of information: information you provide to us directly and information we gather automatically when you use the Platform. Below is a detailed breakdown of each category.

Information You Provide Directly

• Full name, date of birth, and gender (required at registration to verify you are 21 years of age or older)
• Contact details including email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Payment and financial information such as bKash mobile number, Nagad account, Rocket wallet details, or bank details for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported providers
• Government-issued identity documents such as National ID (NID), passport, or driver's license submitted during the KYC verification process
• Communications you send to our support team, including chat messages, emails, and any feedback or complaint submissions

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers used to access the Platform
• Usage and behavioral data: pages visited, time spent on each section, games played, bets placed, wagering patterns, and interaction logs
• Cookies, web beacons, and similar tracking technologies that help us understand how you use the Platform and improve your experience

3. How We Use Your Information

apk8 uses the personal information we collect solely for legitimate purposes related to the operation of our Platform and the delivery of our services. Specifically, your data is used for the following purposes:

• Account registration, authentication, and management — including verifying your identity and confirming that you meet the minimum age requirement of 21 years
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment providers, and maintaining accurate transaction records
• Providing responsive customer support, resolving disputes, and responding to your inquiries and complaints in a timely manner
• Improving and personalizing the Platform — including tailoring game recommendations, promotional offers, and content based on your preferences and gameplay history
• Complying with applicable legal obligations, anti-money laundering (AML) requirements, fraud prevention measures, and responsible gaming mandates
• Sending you service-critical communications such as account security alerts, policy update notifications, and important transaction confirmations

4. How We Share Your Information

apk8 does not sell, rent, or lease your personal information to any third parties. However, we may share your information in the limited circumstances described below:

• Service providers and technology partners who assist in operating the Platform — including payment processors (bKash, Nagad, Rocket), game software providers, KYC verification services, and cloud hosting providers — all bound by strict confidentiality agreements
• Legal authorities or regulatory bodies when required by applicable law, court order, or government regulation — for example, in response to an anti-money laundering investigation or a fraud inquiry
• A successor entity in the event of a merger, acquisition, or sale of the Platform — in which case users will be notified and their rights under this policy will be maintained
• Fraud prevention and security services to detect, investigate, and prevent unauthorized access, identity theft, account takeover, or other malicious activity on the Platform

We require all third parties with access to your data to implement appropriate security safeguards and to use your information only for the purposes for which it was shared. We do not permit our service providers to use your personal data for their own independent marketing purposes.

5. Cookies and Tracking Technologies

apk8 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies — required for the Platform to function correctly, including session management, login state maintenance, and security token handling. These cannot be disabled without breaking core functionality.
• Analytical cookies — used to understand how visitors interact with the Platform (e.g., which pages are visited most often, how long sessions last) so that we can continuously improve our services.
• Preference cookies — used to remember your settings and preferences (e.g., language selection, display preferences) so you do not have to re-enter them every time you visit.

You may configure your browser or device settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling essential cookies may affect the functionality of certain features of the Platform. We do not use cookies to collect sensitive personal information beyond what is described in this policy.

6. Data Security

apk8 takes the security of your personal information extremely seriously. We employ a comprehensive set of technical and organizational safeguards designed to protect your data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include 256-bit SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, multi-factor authentication for administrative access, and regular independent security audits.

While we make every reasonable effort to protect your data, no method of electronic transmission or storage is completely infallible. In the event of a data breach that may affect your rights or freedoms, we will notify affected users as required by applicable law and take immediate steps to contain and remediate the incident.

7. Data Retention

apk8 retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected and to comply with our legal, regulatory, and operational obligations. The retention period varies depending on the type of data and the reason for which it was collected:

Account and identity data is retained for the duration of your account's existence and for up to five years following account closure to comply with anti-money laundering and fraud prevention requirements. Financial transaction records are retained in accordance with applicable financial record-keeping regulations. Where no specific legal retention requirement applies, we delete or anonymize data once it is no longer needed for its stated purpose.

8. Your Rights and Choices

As a user of the apk8 Platform, you have meaningful rights with respect to your personal data. We are committed to honoring these rights promptly and without undue burden. Your rights include the following:

• Right of access — you may request a copy of the personal data we hold about you at any time, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without delay
• Right of erasure — subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent
• Right to restrict processing — in certain circumstances (e.g., while a dispute is being investigated), you may request that we limit how we use your data rather than delete it entirely
• Right to withdraw consent — where our processing of your data is based solely on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing carried out before the withdrawal

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorized access to your data.

9. Third-Party Services and Links

The apk8 Platform integrates services provided by trusted third-party technology partners, including game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data security frameworks. While we select partners with strong privacy credentials, apk8 cannot be responsible for the data practices of independent third-party providers.

We encourage you to review the privacy policies of any third-party service you interact with through the Platform. Our Privacy Policy covers only the data practices of apk8 itself and does not extend to any external services, platforms, or websites.

10. Children's Privacy and Age Restriction

apk8 is an online gaming platform strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or store personal information from individuals under the age of 21. Age verification is a mandatory step during the account registration process, and we reserve the right to suspend or permanently close any account found to belong to an underage individual.

If you believe that we may have inadvertently collected information from an individual under 21 years of age, please contact us immediately at [email protected]. Upon verification of such a report, we will promptly delete all data associated with the underage account and ensure that the account is closed without delay.

11. Changes to This Privacy Policy

apk8 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the evolution of our Platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the apk8 Platform following the posting of any changes to this Privacy Policy will constitute your acknowledgment of those changes and your agreement to be bound by the updated policy. We recommend that you review this page periodically to stay informed about how we are protecting your information.